Acceptable Use Policy

1. Introduction

1.1.  B&G Finance Limited (”we”, “our”, “us”, “the Company”) (with company number 10880789) is committed to protecting the privacy of our website users and customers. This privacy policy ("Privacy Policy") is intended to inform you on how we gather, define, and utilise your Information (as defined below).

1.2.  All your Personal Data shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) and UK national laws implementing GDPR (including the The Data Protection Bill) and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data (collectively referred to as Data Protection Legislation).

1.3. This Privacy Policy applies to all Information collected by us, and provided by you. It is also intended to assist you in making informed decisions when using https://www.bassetgold.co.uk (Our Site), products and services. It is important that you read this Privacy Policy together with any other notice, Site Terms of Use or Terms and Conditions of Business that we may provide to you. This Privacy Policy supplements other notices and is not intended to override them. By visiting our website and affiliated sites you are accepting and consenting to the practices described in this policy.

1.4.   The Company ensures on an ongoing basis that all of its suppliers and third parties operate in compliance with GDPR.

1.5. For any Data Protection or GDPR-related enquiries in connection with our business, please contact us:

By Email:
privacy@bassetgold.co.uk

-or-
By mail:

B&G Finance Limited
43 Manchester Street,
London,
W1U 7LP, UK

2. Data Controller

2.1.   The Company is the controller and responsible for your personally identifiable information (Personal Data) as listed in clause 3 below.

2.2. [We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights as set out in Clause 9 of this Privacy Policy, please contact the data privacy manager using the details set out below.]

3. Information We Collect From You

3.1. We use automated technologies and interactions to collect data from and about you. With regard to each of your visits to our Site we may automatically collect the following information:

A) Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;

B)  Usage Data includes information about how you use our website, products and services;

C)  Site Specific Information includes information about your visit to our website including:                              

i.  the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);                               

ii.  Products, services or other pages you viewed or searched for;                             

iii. page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3.2. We collect technical data through analytics providers, advertising networks and search information providers. A list of these third parties can be provided to you on request.

3.3. We will use this information to:

a) administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

b) improve our site to ensure that content is presented in the most effective manner for you and for your computer;

c) allow you to participate in interactive features of our service, when you choose to do so;

d) to keep our site safe and secure;

e) measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

f) make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.

4. Information you give to us:

4.1. You may give us information about you (i.e. Personal Data) by filling in forms on our site Our Site or by corresponding with us by phone, e-mail, mail or otherwise. This includes information you provide to us when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site.

The information you give us may include:

a)  Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;

b)  Contact Data includes billing address, delivery address, email address and telephone numbers;

c)  Financial Data includes bank account and payment card details;

d)  Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;

e) Profile Data includesyour username and password, purchases or orders made by you, your interests, preferences, eedback and survey responses;

f)  Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences; and

4.2. We will use this information to:  

a)  carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

b)  to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

c)  to provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing customer, we may contact you by telephone, mail or electronic means (e-mail or SMS) with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);

d) to notify you about changes to our service;

e)  to ensure that content from our site is presented in the most effective manner for you and for your computer;

f)  to communicate with you about updates to or issues in relation to this Privacy Policy.

5. Information we receive from other sources:

5.1.  We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. A list of these third parties can be provided to you on request.

5.2.    We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

6. Disclosure of your information

6.1.   We may from time to time share your Personal Data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. A list of any other group companies holding your Personal Data can be provided to you on request.

6.2.    We may share your information with selected third parties including:

a) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

b) Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

c) Analytics and search engine providers that assist us in the improvement and optimization of our site.

d) Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

e) Professional advisors, such as Solicitors.

6.3.   We may disclose your Personal Data to third parties if:

a)  we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

b)  the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

c)  we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions for Clients of any of our products and other agreements; or to protect the rights, property or safety of the Company, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7.  The legal basis for processing your Personal Data

7.1.   The Company will only process Personal Data where there is a lawful basis as per Data Protection Legislation. This lawful basis shall be one or more of the following:

a)  Express consent from you;

b)  In order to perform and/or complete a contract with a third party;

c)  To comply with a legal obligation;

d)  To protect your vital interest;

e)  It is in the public interest; and

f)   There is a legitimate interest.

7.2. Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Manager. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.

Purpose/Activity Type of data Lawful basis for processing including basis of Legitimate Interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or to this Privacy Policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

8. Where We Store your Personal Data

8.1.  The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff working for us or for one of our suppliers who are operating outside the EEA, such as in [Israel]. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services, such as compliance, IT, legal or management controls. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

8.2.   Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

8.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8.4. As a result of increased risk posed by cyber fraud please do not send any funds until you have received confirmation from your relevant contact and are certain as to the correct account details. Unfortunately, we do have to warn you that we cannot accept responsibility if you transfer money into an incorrect account.

9. Your Legal Rights

9.1.   When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

a) The right to be informed of how your Personal Data is used (through this notice);

b) The right to access any personal data held about you;

c) The right to withdraw consent at any time, by emailing info@bassetgold.co.uk;

d) The right to rectify any inaccurate or incomplete personal data held about you;

e) The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined  in this policy, or where you have withdrawn consent;

f)  The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and

g) The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

9.2. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at privacy@bassetgold.co.uk.

9.3.  Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

10. Data Retention

10.1. The Company will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10.2. The Company retains your Personal Data in line with the requirements set out in the Financial Conduct Authority (FCA) Handbook (May 2018) and will adjust its Data Retention policy from time to time in accordance therewith.

10.3. Your right to erasure will be subject to the record-keeping requirements as set out by the FCA. Where we receive a request to delete Personal Data this will be undertaking in line with our usual Data Retention policy.

11. Cookies

11.1.  Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

11.2. Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

11.3. Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. We may use cookies to:

a)  record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

b) allow essential parts of our web site to operate for you.

c)  operate our content management system.

d)  operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

e) enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

f) collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

g) record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

h) record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.

i) store your Personal Data so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.

12. Opt Out

12.1. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at privacy@bassetgold.co.uk.

12.2. Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to us.

13. Access to information

13.1. Data Protection Legislation gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

14. Changes to our Privacy Policy

14.1. This Privacy Policy was last updated on 23 May 2018.

14.2. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

15. Your Duty to Provide us With Accurate Data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

16. If you fail to provide us with Personal Data

The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your Personal Data under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.

17.  Complaints

If you are unhappy about our use of your Information, you can contact us at the address or email address above. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods.

Telephone: 0303 123 11113

Website: https://ico.org.uk/concerns/

Post: Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow, Cheshire

SK9 5AF

This acceptable use policy sets out the terms between you and us under which you may access our website www.bassetgold.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use www.bassetgold.co.uk/website-terms-of-use.

www.bassetgold.co.uk is a site operated by B&G Finance Ltd. (“Basset Gold”). We are registered in England and Wales under company number 10880789 and have our registered office at 43 Manchester Street, London W1U 7LP. We are a UK Private Liability Company. The Bonds displayed on this site are offered by Basset & Gold Plc., a company with its registered office at 23 Finsbury Circus, (3rd Floor), London, England, EC2M 7EA.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm minors in any way;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use; and
  • not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site; or any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.